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  <title>Hospitality in Motion State of the Art in Service Management</title>
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  <namePart>Jan Hendrik Peters, Lenny Van Ameijde</namePart>
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   <placeTerm type="text">Jakarta</placeTerm>
   <publisher>gramedia</publisher>
   <dateIssued>2003</dateIssued>
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  <languageTerm type="code">en</languageTerm>
  <languageTerm type="text">English</languageTerm>
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 <subject authority="">
  <topic>pancasila</topic>
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 <subject authority="">
  <topic>Hospitality Industry</topic>
 </subject>
 <subject authority="">
  <topic>Communication Management</topic>
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 <subject authority="">
  <topic>Strategic Focus and Control of Destiny</topic>
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 <subject authority="">
  <topic>Changing Eating Patterns</topic>
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 <subject authority="">
  <topic>Typification of teh Service Sector</topic>
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 <subject authority="">
  <topic>Definitions of Services Marketing</topic>
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  <topic>Definitions of Service Management</topic>
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  <topic>Parasuraman's SERVQUAL Model</topic>
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  <topic>EFQM Excellence Model</topic>
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  <topic>Peters' Managing The Image Model</topic>
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  <topic>Normann's Service Management System Model</topic>
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 <subject authority="">
  <topic>Gronroos' Perceived Service Quality Model</topic>
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  <topic>Quality of Entrepreneurship</topic>
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  <topic>Business Ethics</topic>
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 <subject authority="">
  <topic>Changing Cultures and The Chaos Theory</topic>
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 <subject authority="">
  <topic>The IT Corruption Perceptions Index</topic>
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  <topic>Integrity</topic>
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  <topic>Corporate Organisation Culture</topic>
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  <topic>Cultural Aspects of International Management</topic>
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  <topic>A Model of Cultural Dynamics According to Jean-Cla</topic>
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  <topic>Interaction Models</topic>
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  <topic>What is Action</topic>
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 <subject authority="">
  <topic>The Human Culture Profile Model According to Paul </topic>
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 <subject authority="">
  <topic>The Indonesian Dilemma According to Mochtar Lubis</topic>
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 <subject authority="">
  <topic>Characteristics of Indoensian People</topic>
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 <subject authority="">
  <topic>Dominant Components of Indonesian Cultural Pattern</topic>
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  <topic>Typology of Research</topic>
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  <topic>Trends and Counter-trends</topic>
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 <classification>647.94068</classification>
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