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  <title>Pelanggan Puas? Tak Cukup!</title>
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  <namePart>Fandy Tjiptono</namePart>
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   <placeTerm type="text">Yogyakarta</placeTerm>
   <publisher>andi</publisher>
   <dateIssued>2015</dateIssued>
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  <languageTerm type="text">Indonesia</languageTerm>
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  <extent>xiv,262hlm,23cm,Ilus, Daf.Pustaka</extent>
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 <note></note>
 <note type="statement of responsibility"></note>
 <subject authority="">
  <topic>Strategi Kepuasan Pelanggan</topic>
 </subject>
 <subject authority="">
  <topic>Manfaat Kepuasan Pelanggan</topic>
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 <subject authority="">
  <topic>Konsep Kepuasan Pelanggan</topic>
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 <subject authority="">
  <topic>Loyalitas Pelanggan</topic>
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 <classification>658.812</classification>
 <identifier type="isbn">9789792952469</identifier>
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