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  <title>Customer Relationship Management</title>
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  <namePart>William G.Zikmund</namePart>
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   <publisher>John Wiley &amp; Sons Inc</publisher>
   <dateIssued>2003</dateIssued>
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  <languageTerm type="text">Indonesia</languageTerm>
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  <topic>Integrating Marketing Strategy &amp;Information Techno</topic>
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 <subject authority="">
  <topic>Understanding Customer Differences</topic>
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 <subject authority="">
  <topic>The Concept of Customer Relationship Management</topic>
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 <subject authority="">
  <topic>Metadata Repository</topic>
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 <subject authority="">
  <topic>Customer Loyality</topic>
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  <topic>Customer Retention Strategies</topic>
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 <identifier type="isbn">0471271373</identifier>
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