Carragh Yutiana Ferguson Primary Author mixed material bibliography Jakarta LSPR 2020 en English

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The rapid development in education throughout the years has brought about new discoveries in communication as to what the education industry does in relationship marketing activities to build customer-oriented marketing services. The interactivity both to consumers and producers in the marketing process takes on the deconstruction of Traditional to Digital Marketing. The aim of this study is to know how Singapore Intercultural School Bona Vista, Jakarta does relationship marketing activities in building their customer-oriented marketing services. For this research, relationship marketing is used as its main theory, and the tool to conduct this research is through descriptive-qualitative methodology, with two informants from Singapore Intercultural School Bona Vista, first informant Head of Marketing of SIS Group of Schools and second informant Parents Relation Officer and Marketing Manager of Singapore Intercultural School Bona Vista as primary data. The research findings indicate that Singapore Intercultural School Bona Vista has done well with their relationship marketing activities in building customer-oriented marketing services through pre sales mainly Digital: Website, Instagram, Facebook, Twitter, Google Ads, SEO, SEM where then they continue to email greeting such sharing information about the school, sending useful articles and in Traditional, reaching out to communities such Embassies of Korea and Japan. During sales when the target market visited Indonesia, they will book a school tour - 'moment of truth' and an after sale an Alumni Group. Internal communication with existing parents it’s an open and flexible communication, through WhatsApp, email, Social Media. Parents and teacher through WhatsApp group. A weekly overall information through 'SIS Connect' and internal application named 'Academia'. Keywords: Relationship Marketing, Integration Marketing Communication, Customer-oriented. thesis Marketing Communications Deddy Muharman 2020 Carragh Yutiana Ferguson UNDERGRADUATE THESIS NONE Library LSPR Institute of Communication and Business Amani Library Management System S1.MKT.007.20 S100600SP Hanya Tersedia Softcopy S1.MKT.007.20 sampul_skripsi.jpg.jpg 5037 2021-04-16 09:31:15 2021-04-16 09:31:33 machine generated